FAQ

1.      What forms of payment do you accept?

We accept payment by Credit card or Electronic funds transfer (EFT)  to our bank account.

For Credit Card payment you may use our secure on-line payment system (secured by SSL encryption).  A secure link will be provided to you by email at the time of confirmation of your booking.

For EFT payment within Australia to our bank account use the following details:

Bank

ANZ Group Ltd - 100 Queen Street, Melbourne VIC

Branch

South Yarra - 145 Toorak Rd VIC

Account Name

St Kilda Stays™ Pty Ltd

BSB

013 440

Account No

4897 41647

Reference

Please use "Your Surname and Property ID" (eg Smith Acland St)

Swift Code (Overseas only)

ANZBAU3M

Please email details of your bank transfer including date, amount and reference. We will confirm your booking on receipt of your funds.

We do not recommend payment by Funds Transfer from Overseas.  A Funds Transfer originating outside Australia generally takes between 3 to 10 working days and involves significant cost.  Your booking cannot be confirmed until payment is received into our account. If this method of payment is used please ensure that all the above information including the Swift Code is given to your bank. 

 

Please email details of your bank transfer including date, amount and reference. We will confirm your booking on receipt of your funds.

We do not recommend payment by Funds Transfer from Overseas. A Funds Transfer originating outside Australia generally takes between 3 to 10 working days and involves significant cost. Your booking cannot be confirmed until payment is received into our account. If this method of payment is used please ensure that all the above information including the Swift Code is given to your bank.

 

2.      Are all bills included in the nightly rate?

Our nightly tariff includes all costs including reasonable electricity, gas and water usage.  The only additional costs are a once-off cleaning and linen charge and, if requested, car parking or Wifi broad band

3.      Why do I have to pay a Security deposit and will I get it back when I leave?

Our properties are presented to the highest standard and we want them to stay this way. A $ 500 security deposit is held to cover any additional cleaning, excessive power use, damage or loss of equipment and accessories in the apartment. Unless there is a claim, the security deposit is refunded within one week of departure. By prior arrangement an inspection may be organised at the time of departure and the security deposit refunded immediately. Please rest assured that this is your money and will be refunded in full providing, as our guest, you do the right thing.

4.     What is check-in and check-out time?

We will meet you at the apartment, at a time to be confirmed prior to arrival. Check in time is between 2:00PM and 7:00PM and check out time is 10:00AM. However, providing the apartment is available, we'll be happy to give access to the apartment at no extra cost for early arrivals or late departures. You should advise us of your expected arrival time when booking and then confirm your arrival time the day before.

5.     What happens if I arrive late at night?

If you are anticipating arriving out of the business hours of 9:00AM to 7:00PM, please contact us and advise your approximate time of arrival, so prior arrangements can be made. Should you be delayed, please ensure to call: 0422 217 744

6.     What happens on departure?

We will meet you at the apartment, at a time to be confirmed prior to departure.  If you need to leave early, please ring to make arrangements.

7.     Is smoking permitted in the apartments?

All our apartments have balconies or outdoor areas. We request that as a courtesy to other guests you refrain from smoking in the apartment and use outdoor areas. An additional cleaning/deodorising fee of $200 will apply for smoking in an apartment.

8.     Do you have a cot & high chair for young children?

A cot and high chair is available for hire during your stay.  Please enquiry at time of booking.

9.     What does the "Once-off clean" include?

Your accommodation incurs a once-off standard clean on your departure.  Please note that the apartment should be left in a reasonable manner or you may be charged for extra cleaning. 

10.  What star-rating are the properties?

All our properties are well located and smartly furnished. Attention to details such as Leather lounges; top-quality linen and towels, high definition wide screen LCD televisions and AC make our apartments stand-out.  Our properties would be rated from 3 1/2 to 4 stars.

11.   Do I need to bring anything for my stay?

Our properties are set up with a ‘starter kit' of cleaning products, tea/coffee and milk.  They also include linen/towels and a fully equipped kitchen. The only additional items you will need are your personal toiletries.

12.   I am working in the city but would like to stay in St Kilda, is it far to travel each day?

In addition to being a great place to stay, St Kilda is only 5 to 6 km from city and is well serviced by trams. 

13.   Do you provide beach towels?

We provide towels for use in the Apartment only. Please bring your own beach towels if required.

14.   Can I organize car parking and/or internet on arrival?

To ensure availability, it is preferable to request car parking and broad band services at the time of booking.  If you needs have changed from time of booking to arrival, please let us know as soon as possible and we will do our best to assist.

15.   Can I leave my luggage somewhere for a few hours, on arrival or departure?

As we do not have a physical reception, we are not able to store luggage for you prior to your check-in time or after your check-out time.  Please make your own arrangements for this.

16.   Do the Apartments have hairdryers?

Hair dryers are available on request.  Please advise at time of booking if required.

17.   Are the apartments serviced during our stay?

To keep costs down, our apartments are only cleaned at the end of your stay.  Arrangements can be made to have your apartment professional cleaned during your stay at additional cost.  Please advise if you are interested in this service.

18.   Do you offer Foxtel or Sky?

At this stage, Sky or Foxtel are not offered in our apartments.  However, all apartments include Digital TV which currently has over 9 stations.  Also all apartments have a DVD player.

19.   Is there a radio and/or alarm clock?

Yes

20.   Do you have operating instructions for the washing machine and other equipment in the apartment?

An information folder with all details is included in the apartment